No-Questions-Asked Refund Policy

Authenticity
No-Questions-Asked Refund Policy
Secured Transaction & Privacy Protection
Pricing Integrity

Authenticity

Most of our artwork is signed (and numbered, in case of editions) by the Artist. Due to the nature of the art, if the artwork is not signed by the Artist, a signed Artist's Authenticity Statement may be available, upon your request. This document certifies the artworks authorship, the title, year of creation, and dimensions. However in some cases, where the Artist is deceased for example, this document may not be available.

Further, we can also provide you with an Independent Party Authenticity Endorsement with your purchase of a Palette artwork. Please let us know if you would like an Independent Party Authenticity Endorsement by sending us an e-mail at endorsements@palette-art.com.

No-Questions-Asked Refund Policy

A 7-day return policy makes your Palette-Art.com purchase risk free. If for any reason, you are not satisfied with your purchase, you may return it for a full refund (minus cost of one-way shipping) or an exchange, by notifying us within seven days of your receipt of the artwork. Returns must be suitably insured. Please let us know if you would like to return the artwork by calling us at (707) 433-ARTT (707 433-2788) or by e-mail at returns@palette-art.com. Our Customer Service representatives will guide you through the process.

If you want to cancel or change an order, e-mail us at orders@palette-art.com. If your order has already been shipped, you may simply return it to us.

In the unlikely event that the artwork arrives damaged, please call Customer Service immediately on (707) 433-ARTT (707 433-2788) or e-mail us at orders@palette-art.com. Our Customer Service representative will guide you through your options. These will include replacing the damaged work (in the case of multiple editions), credit towards another purchase, or a full refund.

Secured Transaction & Privacy Protection

When you make an online purchase, Palette-Online.com uses an encrypted communication channel, i.e., a secured link between your browser and our website to encrypt and protect your information. Hence, your personal information, including your name, credit card number and address, cannot be read when it travels across the Internet.

Also, Palettes internal "firewall" technology shields our database from unauthorized access by outside parties. Any information that we may collect from you during your purchase, i.e. your name, e-mail address, mailing address, phone number, credit card data, to allow us to complete your order, is protected. All credit card information collected is stored in a temporary database until the transaction is complete and then it is removed from our systems completely. We do not rent, trade, or sell your personal information so it never leaves our databases without your permission.

Pricing Integrity

All Palette artworks are appropriately priced by the artists themselves, in conjunction with our artist experts on staff. Palette reserves the right to change prices without notice due to changes in the market. Due to our broad reach and volume of sales, we also try to ensure the lowest possible prices on our art, in addition to our unparalleled services.